DMV –Examiner Driver License - Charlotte - East

Agency

Dept of Transportation

Division of Motor Vehicles

Program Coordinator I (S)

NC08

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

This position is located in Charlotte - East, North Carolina.

NCDMV is centered on becoming an exceptional customer service organization and a great place to work. This transformation is an ongoing, iterative effort to realign staffing levels, improve service accessibility, reduce excessive wait times, and ensure customers can receive services where they live. Using a data driven methodology, NCDMV deploys staff across its statewide footprint, expands service hours in underserved areas, prioritizes staffing relief for high demand offices, and invests in new or expanded facilities where population growth has outpaced capacity.

NCDMV is committed to:

• Identify customer barriers and recommend process improvements.
• Support digital modernization initiatives through testing new workflows and technology.
• Promote self-service and alternative service options when appropriate.
• Participate in continuous improvement activities.
• Support collection of customer feedback.
• Maintain operational readiness before opening each day.
• Participate in cross-training to improve office flexibility.

DMV values are empowerment, agility, service, and efficiency by fostering collaboration, continuously improving work processes, delivering exceptional customer service, and responsibly stewarding public resources.

The Examiner I – Driver License position requires a strong customer-first mindset, ensuring every transaction delivers timely, respectful, and accurate service while identifying opportunities to enhance service delivery and streamline office operations. This includes anticipating customer needs, recognizing and addressing concerns before they escalatte, providing clear guidance to help customers navigate the licensing process, and ensuring North Carolinians receive accurate and timely assistance.

Examiner I employees will maintain compliance with all North Carolina laws and will interpret regulations as well as Division policies while collaborating with colleagues and stakeholders to maintain consistency and alignment across regions. The candidate selected for this position will maintain professionalism in all customer interactions and uphold high service standards, which is essential to improving customer satisfaction and strengthening the Division’s reputation statewide.

The role requires a customer-first mindset, ensuring that every transaction delivers timely, respectful, and accurate service. This includes anticipating customer needs, recognizing and responding to customer concerns before they escalatte, and the ability to provide clear guidance to help customers navigate the licensing process. The ability to maintain professionalism in all customer interactions and uphold high service standards is critical to improving customer satisfaction and strengthening the Division’s reputation statewide.

The selected candidate will succeed in this role if they have the following qualities:

• Effective communication
• Active listening
• Problem solving skills
• Patience
• Adaptability
• Willingness
• Integrity
• Positive attitude

To ensure we meet our mission of providing for customers in other offices, flexibility to travel during…