Temporary Economic Technician

This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Mecklenburg County Department of Community Resources strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.

The Economic Benefits Technician provides essential operational, administrative, and frontline support to advance case management within the Economic Services Division. Serving as a primary point of contact, this role delivers high-quality customer service to Mecklenburg County residents via phone, email, in-person, and at designated facilities.

Key responsibilities include guiding clients through the application process, resolving case issues, and assisting with self-service technology. Additionally, the technician manages high-volume data entry and document tracking using specialized government software, while providing reception backup to support leadership and daily operations.

Notice:
This is a temporary position with an anticipated end date of June 18th, 2027 (subject to change based on business needs). Under the terms of Mecklenburg County's benefit plans and policies, this position is not eligible for County benefits and will not be eligible for any paid holidays or paid time off.

The Eligibility Specialist Assessment will be sent to the applicant’s email address if chosen to move forward in the hiring process. Applicants must be able to pass the required Eligibility Specialist Assessment with a score of 80% or higher. If you earn a score of 80% or more, then you have passed the assessment and will be notified if you are selected for a panel interview.

Applicants that score below a score of 80% or higher will have to reapply to the next posting and retake the assessment.

This role requires the successful completion of a structured training program and continuous adherence to departmental performance and quality standards. If you do not meet initial benchmarks, you will get extra training and an opportunity to re-test. In accordance with Mecklenburg County Human Resources Policy, failure to meet job performance expectations may lead to termination.

This position is located at the Catherine M. Wilson Center at 301 Billingsley Rd, Charlotte, NC 28211. Primary

Work Schedule:

Monday – Friday, 8:00 am to 5:00 pm (This is an in-office position, telework is not available).

• Assist call center or walk-in contacts, interview customers, gather information, and input data into appropriate systems
• Process applications for single program basic benefits
• Respond to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status and customer record changes
• Perform data entry and maintain system files and databases on clients, providers, and program…