Clinical IT Specialist

Jacksonville, NC 28546, USA

The main functions of a Clinical IT Specialist include collaborating with clinicians, providers, and IT, in providing daily IT support and analyzing clinical IT requirements specific to the organization.

• Lead/participate in implementing clinical process change initiatives across the clinical setting in multiple departments.
• Provide application support, troubleshooting, support training needs, and departmental analytics activities.
• Provide hardware installation and support
• EHR maintenance and administration
• Manage and monitor IT and various clinical equipment
• Serves as a primary liaison/resource regarding clinical workflows and technology between clinical groups, end users and vendors.
• As part of the health care team, assumes accountability for ensuring smooth Clinical workflow processes across clinics.
• Facilitates and leads process change activities across clinical disciplines integrating strong quality improvement principles into the process transformation.
• Assists end users in defining metrics needed to measure change and works closely to help sustain needed process change.
• Effectively works as part of a multidisciplinary team to identify solutions to improve efficiency and the delivery of safe patient care.
• Serves as a resource for multiple applications/systems
• Participates as a clinical workflow resource for new implementations as well as ongoing optimization of existing products and workflows.
• Responsible for making timely, effective decisions in relation to assigned products
• This position will have contact with both external and internal resources and is expected to work in a professional manner.
• The duties performed by this position may have an organization-wide effect and allow access to confidential information related to both patients and staff.
• Incumbents of this position will be required to make timely, effective decisions using independent judgement and discretion within the appropriate guidelines defined by leadership.
• Works both in an office environment as well as the clinical environment.
• Maintains clinical competency

• Bachelor’s degree with three years clinical experience or diploma/associate degree with 2 years clinical experience.
• EHR experience in ambulatory environment
• Must be a self‑motivated team player that can work under little supervision, with strong organizational and analytical skills.
• Must be able to work both independently and in a team setting and serve as a mentor to others in the department.
• Must be capable of prioritizing multiple projects and meeting deadlines.
• Must demonstrate knowledge and competency in the following areas:
  • satisfactory completion of orientation
  • positive interpersonal and communication skills
  • critical analysis skills
  • ability to resolve complaints/problems
  • customer‑focused philosophy of service delivery
  • ability to use technology and appropriate software to support daily activities
• Maintain clinical competency by meeting ongoing clinical hour requirements in current department as defined by leadership.
• Demonstrated understanding of quality improvement principles
• Flexible scheduling and travel to remote clinics are required.
• After-hours on‑call and weekend support required
• 401(k)
• Health, Dental and Vision insurance
• Employee assistance program
• AFLAC
• Paid time off

Yes. Often within North Carolina

Equal Opportunity Employer
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