Help Desk Specialist

Performs intermediate technical and administrative support work supporting the information technology services department, and related work as apparent or assigned. Work is performed under the moderate supervision of the Information Technology Services Deputy Director.

Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

* Manages network communications equipment, such as routers, switches and VPN devices.

* Manages the Nutanix virtual environment, including Server set up and performance monitoring.

* Installs, sets up, and manages servers, Microsoft SQL databases, network security, email server, virus protection and spam control URL filtering for web access, and backup of data on server.

* Installs and sets up of new personal computers and workstations, including software.

* Assists in the evaluation and recommendation of software for specialized applications.

* Manages and responds to help desk requests.

* Designs, develops and implements web pages on our SharePoint and public facing webserver.

* Provides problem diagnosis and resolution for network, PC and printer users.

* Provides guidance, training and technical assistance to county staff.

* Provides training, support and maintenance for software packages.

* Participates in managing network/telecommunication system upgrade, expansions and equipment exchange.

* Creates and revises forms and spreadsheets, databases and files.

* Maintains inventory of hardware and software; installs/tests additional communications cabling drops throughout County facilities, as needed.

* Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteers.

* Other duties as assigned.

Ability to handle and process confidential and privileged information; thorough knowledge of the operation, uses and capabilities of technology equipment; thorough knowledge of hardware and software procedures and techniques; thorough knowledge of standard office practices, procedures, equipment and office assistance techniques; thorough knowledge of business English, spelling and arithmetic; thorough knowledge of the organization and functions of the department and of general administrative policies and practices;

general knowledge of systems analysis and networking; ability to understand and carry out written and oral instructions; ability to analyze software programs and make adjustments; ability to keep office records and to prepare accurate reports from file sources; ability to perform and organize work independently; ability to prepare effective correspondence independently; ability to operate standard office equipment including personal computer and knowledge of applicable software packages;

ability to communicate effectively, both orally and in writing; ability to establish and maintain effective working relationships with associates and the general public; ability to perform moderately complex accounting and bookkeeping projects in accordance with accepted accounting principles.

Associates/Technical degree with coursework in information systems, business administration, communications, or related field…