Technology Support Specialist

Performs intermediate technical work assisting in the operation, installation and maintenance of technology equipment and software programs, and related work as apparent or assigned. Work is performed under the moderate supervision of the Deputy Director of Information Technology.

Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

* Assists in the operation, installation, and maintenance of technical equipment and software programs for the Department of Social Services.

* Provides problem diagnosis and resolution for network, PC, and printer users and related software systems.

* Contributes to the evaluation and recommendation of software for specialized applications.

* Installs and sets up of new personal computers and workstations, including software.

* Provides training, support and maintenance for software packages.

* Creates, revises, and maintains forms, spreadsheets, databases and files that support departmental operations.

* Maintains inventory of hardware and software.

* Coordinates with County's ITS department to ensure continuity of effort as required.

* Maintains and upgrades websites, pages, and links.

* Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteers.

* Other duties as assigned.

Ability to handle and process confidential and privileged information; thorough knowledge of the operation, uses and capabilities of technology equipment; thorough knowledge of hardware and software procedures and techniques; general knowledge of systems analysis and networking; ability to understand and carry out written and oral instructions; ability to analyze software programs and make adjustments; ability to establish and maintain effective working relationships with associates and user departments.

High school diploma or GED with coursework in information systems, or related field and moderate experience in computer support, or equivalent combination of education and experience.

Preferred Qualifications

Net+, A+, Sec+, or related certifications

Valid Drivers License

Physical Requirements

This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires standing, walking, pushing or pulling and lifting and occasionally requires climbing or balancing and stooping, kneeling, crouching or crawling;

work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities;

work has no exposure to environmental conditions; work is generally in a very quiet location (e.g. park trail, storage or file room).

Salary will be determined based on qualifications, internal equity, budget, and market considerations.

In order to be considered for this position, your final transcript showing the date that your degree was awarded and/or any required certificates or licenses must be uploaded with your application, even if you are a current employee or we have received it with a previous application.