Salesforce Architect

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day.

The Salesforce Administrator will lead the ongoing development of the  deployment. The successful candidate will have a record of success in improving processes and adoption using the  platform. The Salesforce Administrator will work closely with a broad range of functions within the company, including inside and outside salespeople, sales management, proposals, finance, Information Technology (IT), and other subject matter experts to develop and deploy new enhancements to the Salesforce implementation.

The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of the Customer Relationship Management (CRM) platform.

• Own, manage, and drive optimization of the entire  (SFDC) platform
• Establish and implement best practices regarding system maintenance, configuration, development, testing, and data integrity
• Understand, analyze, and improve upon business systems in place, as well as integrated applications
• Work in tandem with company leadership to design, document, build, test, and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports, and complex dashboards
• Analyze business requirements and Entity Relationship Diagrams (ERDs) and implement them using Salesforce custom objects, junction objects, master-detail relationships, and lookup relationships
• Maintain and support custom objects, formulas, validation rules, workflows, flows, process builder, approvals, and assignment rules
• Create and manage custom objects, fields, formulas, validation rules, custom workflows, custom flows, custom processes, and approval processes
• Utilize Salesforce administrator skills to continuously deliver business solutions while maintaining existing Salesforce functionality
• Partner with management, analytics, and end users to create and manage Salesforce functionality, including workflow rules, data validation, and process builders
• Test all new functionality before it is added into production
• Act as a subject matter expert (SME) in the discovery and investigation of critical production problems
• Follow and maintain best practices in change management
• Evaluate new Salesforce releases to determine functionality requirements and provide detailed information on how changes will apply to all affected departments and users
• Research changes in upcoming versions of  and other integrated applications and provide recommendations for enhancing sales efficiency and productivity
• Maintain database integrity and accuracy, including data cleansing and duplicate record management
• Identify new solutions that will improve sales and marketing effectiveness
• Manage daily administration of users, profiles, and roles, as well as customization of objects, fields, record types, and page layouts in Salesforce
• Maintain user roles, profiles, permission sets, security, and access settings
• Manage operational requests and reporting,…