Home Care Clinical Manager

Avid Health delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve. We believe in Access, Value‑Based Care, Innovation, and Dedication to Quality.

Clinical Manager, RN

The Clinical Manager (RN) is a leadership role and is responsible for the oversight of a multi‑disciplinary team including PCAs, CNAs, Nurse Aides, LPNs, and RNs. The Clinical Manager develops and supervises clients’ care as well as the case management of their overall needs according to a physician’s plan of treatment orders. The Clinical Manager provides supervision, training, and education to support a team of field employees in the provision of an effective and appropriate utilization of home care services.

This position is in‑office, based out of the Jacksonville branch, and covers Onslow County and surrounding counties. We have a stable client census with consistent assignments and hours, offering you the ability to work with patients and their caregivers long‑term.

• Proper case management of clients’ needs and services according to state, contractual, and agency regulatory and standards of practice.
• Oversee client assignment of care, clinical integrity of practice, and compliance of documentation by all staff on the interdisciplinary care team.
• Manage client intake assessments from all referral sources while continuing to seek new referral opportunities to support branch operational growth goals.
• Generate client plan of treatment and care plan assessments according to a physician’s order.
• Build relationships with clients to encourage compliance with care plans and client safety.
• Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation.
• Ensure all forms of communication with clients, families, health plan providers, and caregivers are documented timely to promote continuity of care across all interdepartmental functions.
• Maintain client files based on company policies and procedures.
• Orient and supervise field employees on client care plans and provide remedial training and mentoring as needed.
• Evaluate clinical competence in the area of practice through direct observation, skills assessment and performance appraisals, and accurate documentation capture at the point of care.
• Assess competency during supervisory visits in the field during client clinical assessments.
• Participate in Quality Improvement activities as assigned and assist with documentation integrity audits in the field as part of performance improvement incorporating results into performance appraisals.
• Conduct audit review of caregiver’s daily documentation logs to ensure compliance with client’s ADL and IADL needs.
• Utilize counseling and appropriate disciplinary action when agency professional standards are violated.
• Follow up, investigate, and document all clinical concerns and incidents within the agency’s timeframe.
• Monitor and maintain clinical report books, including Infection and Occurrence/Complaint Reports.
• Participate in all general office administrative operations including on‑call responsibilities to ensure business continuity.
• Follow Agency Policies and Procedures and ensure all HIPAA regulations are adhered to.
• All other duties as assigned.

• Competitive pay, paid weekly
• Medical Insurance (choice of 3 plans), with company contribution
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• Short and Long‑Term Disability Insurance
• 401k plan with company match
• Paid Time Off
• Holiday Pay
• Ongoing training
• Performance based bonus

Education: Registered Nurse (RN) licensed by the North Carolina Board of Nursing (NCBON).

Licensure: Must have a current, unencumbered license as a Registered Professional Nurse, in good standing, and maintain all state and federal compliance requirements.

Travel: Travel is required for business purposes. The employee must have a valid driver’s license issued by the state in which they work, a satisfactory driving record, and an operational vehicle.

Work Experience: Minimum of two years of clinical experience.

• Two years of nursing…