Assistant Operations Manager

Position: ASSISTANT OPERATIONS MANAGER

Reports to:

CHIEF OPERATING OFFICER

This position supports the planning and supervision of transportation and paratransit operations, ensuring that all services comply with local, state, and federal regulations. The Assistant Operations Manager is responsible for implementing and managing a comprehensive fleet maintenance program, along with safety and training initiatives for Onslow United Transit System (OUTS). These responsibilities are carried out in accordance with policies and procedures aimed at promoting vehicle safety in alignment with North Carolina law, the North Carolina Department of Transportation, the North Carolina Department of Labor, and the National Highway Traffic Safety Administration.

The applicant must have considerable knowledge of the Jacksonville/Onslow County area. Good oral and written communication skills are required. The employee may be called upon in the event of a natural or man-made disaster to assist in providing transportation services to the citizens of Onslow County; such service shall take precedence over regular duties as directed by the Executive Director and/or COO.

The employee must possess a valid North Carolina Driver’s License and be familiar with Onslow County. OUTS will perform a driver’s license check and criminal background check. This position is subject to pre-employment, random, post-accident, and reasonable suspicion drug and alcohol testing, and must comply with training requirements in accordance with Federal Transit Administration (FTA) guidelines and OUTS policy. This position is exempt from overtime as required by the Fair Labor Standards Act (FLSA), as amended.

Preferred qualification:
Graduation from a four-year college or university with a concentration in business administration, public administration, or related field from an accredited college or university. Prior experience in public safety, transportation, paratransit, or fleet operations/maintenance is strongly preferred. Five (5) or more years of progressive experience in a supervisor/managerial capacity.

Minimum qualification:

Associate degree or higher in transportation, business administration, public administration or related field from an accredited college or university. Three (3) years of progressive experience in managerial capacity and three (3) years of experience in paratransit operations. Must possess and maintain a valid Class C Driver’s license. Must have clean driving record and no more than one preventable accident in the last 12 months and no more than two.

• Knowledge of Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973.
• Knowledge of Department of Transportation (Use the "Apply for this Job" box below). Federal Transit Administration (FTA) policies, procedures, and practices.
• Knowledge of OSHA standards for workplace safety.
• Knowledge of principles, procedures, and policies of transit operations and quality management.
• Knowledge of safe driving techniques.
• Knowledge of budget preparation principles.
• Knowledge of supervision and evaluation techniques.
• Knowledge of training principles and adult learner concepts.
• Ability to work independently with little to no oversight.
• Ability to develop interpersonal relations.
• Must be able to handle sensitive information and situations with confidentiality, professionalism, and decorum.
• Must possess strong leadership skills.
• Ability to evaluate the performance of subordinates.
• Ability to prepare and deliver clear and concise oral presentations and written reports.
• Ability to analyze variances and take corrective actions when necessary.
• Ability to prioritize, organize, and manage tasks and time effectively; flexibility is required.
• Ability to establish and maintain effective working relationships with all levels of staff, the public, community leaders, and city & county representatives.
• General knowledge of vehicle maintenance cycles, preventive maintenance schedules, and coordination with maintenance providers.
• Ability to train, direct, and support transportation staff, particularly drivers and dispatchers, with an emphasis on safety,…