Sr. Manager, IT- Product Development

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• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
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Sr. Manager, Product Development
- Final Mile Solutions provides strategic leadership in developing and delivering advanced final-mile delivery technology solutions, with a primary focus on platforms and capabilities that enable delivery execution, visibility, customer experience, and cost optimization. This role bridges business vision and technological execution, driving the end-to-end product lifecycle for final-mile initiatives and ensuring alignment with organizational goals. The Sr. Manager serves as the authoritative subject matter expert and liaison among transportation/delivery operations, customer experience, IT, and external partners (carriers/3PLs/technology vendors), advocating for scalable, innovative, and value-driven delivery solutions.

Accountability spans from high-level strategy and solution architecture to stakeholder engagement and operational excellence across last-mile networks.

• Define, own, and communicate the strategic vision and roadmap for final-mile delivery capabilities (delivery execution, visibility, proof of delivery, customer communications, and returns/exception handling), ensuring alignment with enterprise transportation and customer experience objectives.
• Lead a team and prioritize the product backlog, overseeing the development and deployment of new features, enhancements, and integrations across final-mile systems
• Drive market and user research initiatives, maintaining a deep understanding of final-mile delivery operations, routing and capacity planning, carrier performance, delivery experience trends, automation/AI optimization, and customer needs to inform feature design and long-term strategy.
• Cultivate strong relationships with internal business partners, delivery/transportation leaders, customer experience teams, and external clients, serving as the "voice of the customer" and championing user‑centric design and innovation throughout the product lifecycle.
• Collaborate with software development, data, and infrastructure teams to translate business requirements into scalable, robust technology solutions that support last-mile execution, delivery tracking, and real‑time exception management.
• Monitor and communicate progress to stakeholders, providing executive‑level updates, risk assessments, and "Go To Green" plans for critical final-mile product and implementation milestones.
• Oversee final-mile product release planning and platform upgrades, setting stakeholder expectations for delivery timelines, operational readiness, training, and change management initiatives.
• Partner closely with delivery operations managers and senior leadership to maintain a prioritized, value-driven product backlog and to develop robust business…