Manager, US Cards Fraud Strategy

Final date to receive applications:

09/20/2026

Address:

3470 Gateway Road

Job Family Group:

Customer Shared Services

Provides advice and expertise on effective ways to manage/minimize financial crimes/criminal risk and to apply and operationalize related policies and standards to an assigned business/group. Support business initiatives/programs in the development and implementation of (but not limited to) products and services, systems, processes and tools, etc. to minimize the potential impact of criminal risk.

• Acts as a trusted advisor to assigned business/group.

• Influences and negotiates to achieve business objectives.

• Understands business/group regulatory and compliance requirements provides recommendations, and implements actions to ensure adherence as required.

• Leads projects from a financial crimes /criminal risk view point.

• Assists in the development of strategic plans.

• Identifies emerging issues and trends to inform decision-making.

• Ensures alignment between stakeholders.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Gathers and formats data into regular and ad-hoc reports, and dashboards.

• Monitors and tracks performance, and addresses any issues.

• Designs and produces regular and ad-hoc reports, and dashboards.

• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

• Provides input and recommendations for continuous improvement of the group’s business processes, procedures and tools.

• Keeps abreast of changes in criminal trends, legislative and regulatory matters for all jurisdictions that business/group conducts business in.

• Evaluates the impact of industry best practices and emerging trends and makes recommendations related to the business/group environment as appropriate.

• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.

• Provides subject matter expertise on financial crimes/criminal risk management and related business issues including business protocol, processes, policy, key risk areas and controls, operational loss experience and business strategies.

• Builds effective relationships with internal/external stakeholders.

• Analyses data and information, conducts assessments and breaks down strategic problems to provide insights and recommendations.

• Conducts research to identify, assess and recommend viable, practical solutions to specific financial crimes /criminal risk exposures.

• Prepares root cause/control gap analysis, collaborates on issue prioritization and process changes, assist in the development of action plans and seeing those plans through to closure.

• Collaborates in development of business case by identifying needs, analyzing potential options and assessing expected return on investment.

• Identifies financial crimes /criminal risk management issues, risks and potential opportunities and ensures they are captured for consideration in processes, policies, standards, strategies, etc. as appropriate.

• Promotes acceptance and implementation of new or revised processes, policies and/or standards and both manages and overcomes resistance to change.

• Educates business/group on all aspects of financial crimes /criminal risk management including relevant policies, appropriate procedures and practices, legislation and regulations and related training and learning opportunities.

• Collaborates in the…