ACS Bilingual Spanish * Call Center Telephone Banker- Jacksonville, FL

Job Description:

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals.

• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
• Identifies client needs for licensed sales functions, making referrals to Line of Business partners
• Quotes rates, terms, and programs for banking solutions
• Manages risk in every business, product, and service transaction leveraging available tools

• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
• Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Minimum of an intermediate level of proficiency with computers
• Self‑motivated with excellent organizational skills
• Strong decision‑making and problem‑solving skills
• Bilingual Spanish

• Experience in the banking/financial industry
• Experience working in a call center
• Experience in telephone sales

• Attention to Detail
• Client Solutions Advisory
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Adaptability
• Client Experience
• Branding
• Customer Service Management
• Issue Management
• Problem Solving
• Active Listening
• Business Development
• Consulting
• Referral Identification
• Research

High School Diploma / GED / Secondary School or equivalent

Monday, October 5, 2026

Monday – Friday, 9:00am – 5:30pm

1st shift (United States of America)

40 hours