ACS- Call Center Telephone Banker- Jacksonville, FL

Job Description

At Bank of America, this role is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. The position involves balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking probing questions to understand clients’ life and financial goals, and pairing new solutions and services to meet client needs.

• Build and deepen relationships with clients by uncovering financial needs and recommending the best products, services, and solutions.
• Respond to customer inquiries and concerns, creating customized solutions.
• Sell and fulfill banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans.
• Identify client needs for licensed sales functions, making referrals to Line of Business partners.
• Quote rates, terms, and programs for banking solutions.
• Manage risk in every business, product, and service transaction leveraging available tools.

• Displays passion, commitment and drive to deliver an experience that improves clients’ financial lives.
• Commitment to teamwork and flexibility to work the schedule, including weekends and holidays.
• Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
• Comfortable receiving ongoing performance feedback and coaching; comfortable with ongoing change and learning new technology/processes.
• Minimum of intermediate proficiency with computers.
• Self‑motivated with excellent organizational skills.
• Strong decision‑making and problem‑solving skills.

• Experience in the banking/financial industry.
• Experience working in a call center.
• Experience in telephone sales.

• Attention to detail.
• Client solutions advisory.
• Customer & client focus.
• Interpret relevant laws, rules, and regulations.
• Adaptability.
• Client experience.
• Branding.
• Customer service management.
• Issue management.
• Problem solving.
• Active listening.
• Business development.
• Consulting.
• Referral identification.
• Research.

High School Diploma / GED / Secondary School or equivalent.

Training begins Monday, October 5, 2026. Training schedule:
Monday‑Friday 9:00am‑5:30pm. Shift: 1st shift (United States of America). Hours per week: 40.

Privacy statement:

Pay transparency: