Commercial Support Specialist; CSS; KYC​/AML- Southeast

Commercial Support Specialist (CSS) - KYC/AML
- Southeast

Sep 1, 2026

$33 - $44/hour

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us!

Job Description:
This job is responsible for serving as the Customer Due Diligence (CDD) and Compliance Risk partner for relationship management teams in the management of their portfolio. Key responsibilities include managing the CDD processes, ensuring timely and accurate compliance to policy and regulatory requirements related to Anti-Money Laundering (AML) and Know-Your-Customer (KYC) activities. Job expectations include executing AML/KYC onboarding, periodic review of US and non-US KYC records ensuring they meet current standards, remediation projects, audit issues, and national and regional initiatives.

Responsibilities:

• Owns and manages the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) process for relationship management teams
• Engages with prospects and current clients to accurately review AML/KYC information in order to facilitate legal entity onboarding, KYC record expansions and maintenance activities, per bank policy standards
• Maintains and manages current portfolio of periodic reviews/refreshes for US and non-US entities, ensuring that client documents and supplemental information are received in a timely manner, reviewed for accuracy, and meet policy standards in order to complete the review/refresh on time
• Maintains a high level of organization, data management, and time management skills to continuously move onboarding, expansions and periodic review/refresh activities, audit, and/or remediation efforts forward.
• Adheres to bank privacy policies in securing Non-Public Personal Information (NPPI) obtained as part of AML/KYC activities
• Provides recommendations for business to create and nurture client relationships with relationship management teams to plan for new client onboarding and complex periodic review/refreshes

Required Qualifications:

• Experience with Know Your Customer or Anti-Money Laundering due diligence processes, including identifying and escalating risks
• Applies strategic and critical thinking to determine solutions and experiences to improve clients’ financial lives
• Builds strong client relationships through effective communication and collaboration
• Displays a proactive mindset and effective time…