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Senior Manager, Customer Experience & AI Enablement
Job in
Jacksonville, Cherokee County, Texas, 75766, USA
Listed on 2026-09-07
Listing for:
Biopharma Careers
Full Time
position Listed on 2026-09-07
Job specializations:
-
Management
AI Business & Operations, Change Management
Job Description & How to Apply Below
Johnson & Johnson Med Tech Vision Care in Jacksonville, FL seeks a Senior Manager, Customer Experience, Learning & AI Enablement to lead transformation of Customer Service capabilities through AI, knowledge management, and customer insight. The role focuses on turning data into actionable improvements while aligning with privacy and quality controls.
You will drive adoption of AI-enabled copilots, define onboarding and knowledge management strategies, and build a high-performing team with a
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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