Key Account Manager

Perdue Office Interiors, a Suddath Company, has provided innovative workplace solutions for organizations ranging from start-up entrepreneurs to Fortune 500 companies since 1916. As the exclusive Steelcase dealer in the region, Perdue provides products and turnkey services you won’t find anywhere else in North Florida.

General position summary:

Perdue Office Interiors, a Suddath company, is seeking an accomplished Key Account Manager to lead major customer accounts, including Steelcase global accounts. This is a highly visible role focused on managing key relationships, driving project execution, and ensuring an exceptional customer experience from initial request through final project closeout. The Key Account Manager will serve as the primary point of coordination between customer stakeholders, Steelcase global account teams, and Perdue’s internal design, project management, procurement, installation, and customer experience teams.

The ideal candidate is organized, relationship-driven, detail-oriented, and comfortable managing complex account activity in a fast-paced, customer-focused environment.

Essential Duties & Responsibilities:

Account Management & Customer Experience

• Lead major account relationships with customer stakeholders across facilities, workplace, procurement, real estate, and operations teams.
• Build trusted relationships through responsiveness, accountability, and consistent follow-through.
• Maintain a thorough understanding of customer standards, Steelcase global account requirements, processes, locations, and priorities.
• Act as the customer advocate within Perdue and coordinate resources to ensure successful outcomes.

Project Execution

• Manage the execution of projects ranging from small service requests to major workplace initiatives for large enterprise accounts.
• Coordinate design, project management, procurement, installation, and customer experience teams.
• Monitor schedules, budgets, specifications, lead times, and installation milestones.
• Proactively identify and resolve risks before they impact the customer.
• Lead project closeout activities, including punch list resolution, final customer communication, documentation, warranty coordination, and post-installation follow-up.
• Ensure consistent execution across regional offices and branch locations.

Daily Service & Operational Support

• Coordinate repairs, warranty claims, assessments, reconfigurations, exchanges, and furniture moves.
• Manage day-to-day work orders with urgency and attention to detail.
• Track open requests and communicate status updates proactively.
• Ensure service issues are resolved accurately and efficiently.

Reporting & Communication

• Lead customer meetings, project reviews, and status updates.
• Prepare account reports, project summaries, and performance reviews.
• Maintain accurate records and documentation.

Job

Skills Required:

• Exceptional organization and attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Strong project coordination and execution capabilities
• Outstanding customer service and communication skills
• Ability to work effectively across cross-functional teams
• Problem-solving and decision-making skills
• Proficiency with Microsoft Office applications

Supervisory Responsibilities:

• No supervisory Responsibilities

Other

Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

• 5-10+ years of experience in commercial interiors, workplace solutions, contract furniture, facilities management, project management, architecture, design, construction, or…