Installer II

Key Responsibilities

• Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home.
• Installs heating, air conditioning, ventilation, and refrigeration equipment, along with accessories, in accordance with company requirements and manufacturer specifications.
• Performs limited diagnostics as needed.
• Designs, fabricates, and installs duct works and fittings as required.
• Performs start‑ups on air conditioning and heating systems and other components.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer.
• Calls Sales and Service Coordinator with product sales leads from customer service visits.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensures company property, vehicles, and tools are used, maintained, and accounted for properly.
• Completes paperwork accurately and in a timely manner.
• Collects payment from customers.
• Represents the company professionally, honestly, and ethically.
• Maintains a clean and tidy installation vehicle in line with the company’s professional image.
• Follows standard procedures, ensures vehicle is stocked properly, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• Completes material requisition forms and related administrative activities as required.
• Assists the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assists with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
• Trains other installers in technical skills and company procedures as assigned.
• Performs other duties as needed or assigned.

• Reports unsafe acts, conditions, and hazards to the direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure, or program to the direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
• Complies with the general rules as prescribed by company program(s) or procedure(s).
• Operates devices or equipment as prescribed by company program(s) or procedure(s).
• Participates in safety initiatives, teams, or committees.
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
• Does not perform any act that may endanger the safety or well‑being of others.
• Does not engage in pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirements.

• High school diploma or GED with additional training and a minimum of 2+ years’ experience in HVAC technical training; certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area; EPA and safety certifications required.
• Proficient in fundamentals of operational functionality of heating, air conditioning, and ventilation equipment and related accessories.
• Advanced skills in installing heating, air conditioning, ventilation equipment and related accessories.
• Proficient in layout and installation requirements of duct work and fittings.
• Advanced mechanical aptitude and ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on HVAC equipment.
• Proficient at starting up and balancing airflow and properly aligning belts and pulleys on all systems with minimal supervision.
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with minimal supervision.
• Ability…