AVP – Operations; SME Lending

Position: AVP – Operations (SME Lending)
We are looking for an experienced  AVP – Operations (SME Products)  to lead and coordinate operational activities related to SME lending across multiple locations. The role will oversee both  pre-disbursement and post-disbursement processes , ensuring process consistency, regulatory adherence, and seamless coordination with internal teams.

Key Responsibilities
SME Operations Oversight
Oversee SME operations across regions and branches
Ensure alignment with approved operational processes
Guide regional and branch operations teams
Pre-Disbursement Operations
Supervise documentation verification and process checklists
Coordinate with Credit, Legal, Technical, and Business teams
Ensure readiness for loan disbursement
Escalate and resolve operational issues
Post-Disbursement Operations
Oversee documentation, record management, and compliance follow-ups
Ensure proper execution of post-disbursement processes
Address operational queries and process gaps
Process & Governance
Drive standardization of operational practices
Identify process improvement opportunities
Support audits and ensure regulatory compliance
Review operational MIS and report to senior leadership

Stakeholder Management
Work closely with Credit, Sales, Risk, Legal, and Technical teams
Ensure smooth handover across the loan lifecycle
Support multi-location operational coordination

Key Skills Required
Strong understanding of SME lending operations in NBFCs
Expertise in pre- & post-disbursement processes
Strong stakeholder management & coordination skills
Structured, process-driven approach
Experience handling large teams across regions

Qualification & Experience
Graduate / Postgraduate (CA preferred)
15–20 years of experience in NBFC / Banking / Financial Services
Proven experience in SME lending operations
Experience managing multi-location operational teams