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Job Description & How to Apply Below
Location:
Jaipur, Rajasthan (Work from Office)
Salary:
Up to ₹13 LPA (Negotiable)
About Us
We are a fast-growing digital marketing agency with a team of 90+ professionals, specializing in Social Media Marketing, Performance Marketing, SEO, Branding, Website Development, and Lead Generation.
Our mission is to help businesses grow through marketing that delivers results.
Role Overview
We are looking for a highly experienced Client Success & Operations Manager who will take full ownership of client relationships after sales closure.
This is not just an account management role — we are seeking someone who can think and operate like a COO , ensuring seamless execution, strong client relationships, and operational excellence.
Key Responsibilities
Client Ownership
Take end-to-end ownership of clients after sales closure
Conduct onboarding meetings and understand business goals
Translate client requirements into actionable execution plans
Build and maintain long-term client relationships
Handle client escalations with professionalism
Operations Management
Coordinate with SMM, SEO, PPC, Design, Video, Content, and Development teams
Ensure timely delivery across all departments
Monitor project timelines and track deliverables
Identify and eliminate execution bottlenecks
Performance Monitoring
Review campaign performance regularly
Ensure accurate and insightful reporting
Conduct monthly review meetings with clients
Recommend strategies for continuous improvement
Client Retention & Growth
Enhance overall client satisfaction
Drive renewals and reduce churn
Identify upselling opportunities
Leadership & Strategy
Work closely with founders and the leadership team
Collaborate with team leads across departments
Develop SOPs and improve operational workflows
Build scalable systems for long-term growth
Requirements
6 –10 years of experience in a digital marketing agency
Proven ability to manage multiple clients simultaneously
Strong understanding of SEO, PPC, Meta Ads, Google Ads, Social Media, and Websites
Excellent communication and stakeholder management skills
Strong leadership and decision-making capabilities
Problem-solving mindset with a proactive approach
Key KPIs
Client Retention Rate
Client Satisfaction Score
On-Time Project Delivery
Upsell Revenue
Team Efficiency
Client Escalation Resolution Time
Renewal Percentage
Reporting Structure
Reports To:
Founders
Collaborates With: SMM Lead, SEO Lead, PPC Lead, Design Team, Video Team, Developers, Content Team
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