Business Manager

About the Company

Staffinc is a leading workforce-as-a-service platform in Indonesia, supporting businesses with scalable manpower solutions and technology-driven workforce management. Our MPO (Manpower Outsourcing) business unit partners with diverse clients to deliver high-quality operational workforce solutions. We are looking for a Business Manager who can drive business performance, strengthen client relationships, and ensure operational excellence.

Business & Performance Management

• Lead and manage the MPO business review process by analyzing performance data, identifying gaps, and recommending improvement initiatives.
• Drive the strategic planning process for the business unit to ensure alignment with company objectives.
• Evaluate and implement initiatives proposed by the holding company, coordinating with stakeholders for successful execution.

Team Management & Development

• Establish and facilitate structured one-on-one meetings with team members to encourage open communication, performance tracking, and professional growth.

Client Relationship Management

• Conduct regular business reviews with clients, covering project status, performance metrics, and improvement areas.
• Organize and lead client meetings, acting as the primary point of contact to ensure satisfaction and smooth communication.
• Cultivate and maintain strong, long-term client relationships.

Financial & Administrative Coordination

• Provide weekly updates and collaborate with the Finance Team to ensure alignment between financial goals and business objectives.
• Manage the invoicing process, ensuring timely and accurate delivery of invoices to clients each month.

Contracting & Compliance

• Initiate and oversee the creation of PKS for projects, ensuring document completeness, compliance, and accuracy.
• Manage the contracting process for project workers, working closely with HR and Legal to ensure adherence to company policies and regulations.

• Bachelor’s degree in Business Management, Industrial Engineering, Economics, or a related field.
• 2–4 years of experience in business operations, account management, project management, or a similar role—preferably in outsourcing, staffing, HR services, or manpower-heavy industries.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and client management abilities.
• Proven experience collaborating with cross-functional teams (Finance, HR, Legal, Operations).
• Familiarity with contracting, compliance processes, and project documentation.
• Strong organizational skills with the ability to manage multiple priorities at once.
• Comfortable working in a fast-paced environment with shifting needs.
• Ability to lead discussions, facilitate meetings, and present business reviews effectively.
• Proficiency in spreadsheets, dashboards, and business analytics tools.
• Experience in MPO/outsource operations is a strong plus.