Strategy & Operations - Vendor Management Strategy

About The Team The role is responsible for driving vendor growth, performance excellence, and operational sustainability across the BPO Vendor. This role will leverage data-driven analysis, performance monitoring, and financial evaluation to assess vendor capabilities, identify growth opportunities, and implement strategic initiatives that enhance vendor performance and business outcomes.

• Vendor Performance Management:
  Monitor and analyze vendor operational performance, comparing financial performance against operational performance.
• Develop performance dashboards and reporting frameworks to provide actionable insights and recommendations.
• Identify performance gaps, root causes, and improvement opportunities, and drive corrective action plans with vendors.
• Conduct regular business reviews with vendors to evaluate performance and align on improvement initiatives.
• Vendor Growth & Development:
  Develop structured frameworks to support vendor portfolio growth and expansion based on business requirements and operational readiness.
• Assess vendor capacity, capabilities, infrastructure, and workforce readiness to support business scaling.
• Evaluate vendor readiness for new business opportunities, service expansion, and geographic growth.
• Stakeholder Management:
  Present insights, recommendations, and performance updates to senior stakeholders.
• Act as a key point of contact for vendor performance governance and strategic development initiatives.

• Bachelor's degree with a minimum of 2–3 years of experience in Vendor Management, BPO Management, Business Operations, or Performance Management.
• Experience managing multiple vendors or external business partners in a fast-paced environment or tech industries.
• Proven experience in performance analysis, operational improvement, and stakeholder management.
• Experience in logistics, e-commerce, customer service, shared services, or BPO industries is preferred.