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Indonesia Banking Service Business Operations Lead

Job in Daerah Khusus Ibukota Jakarta, Jakarta, Indonesia
Listing for: Esha Parama Technology
Full Time position
Listed on 2026-07-10
Job specializations:
  • Business
    Regulatory Compliance Specialist, Risk Manager/Analyst
  • Finance & Banking
    Regulatory Compliance Specialist, Risk Manager/Analyst
Job Description & How to Apply Below
Position: Indonesia Banking as a Service Business Operations Lead
Location: Daerah Khusus Ibukota Jakarta

Indonesia Banking as a Service Business Operations Lead

Job Openings Indonesia Banking as a Service Business Operations Lead

About the job Indonesia Banking as a Service Business Operations Lead

Reporting to : MBI
Matrix Reporting to : COE BaaS Head Of Operations

Qualifications
  • Bachelor's or Master's degree in Business Administration, Banking, Operations Management, or a related field.
  • 10+ years of experience in banking operations, fintech, digital banking, or business process management.
  • Strong understanding of Baas models, embedded finance, and digital banking ecosystems.
  • Experience managing business partner operations, service management, and operational SLAs.
  • Expertise in regulatory operations, compliance, and risk management for banking and fintech.
  • Process optimisation and automation experience using tools like CRM, workflow automation, and analytics dashboards.
  • Strong stakeholder management skills, with the ability to collaborate across multiple teams and external partners.
  • Problem-solving mindset, with the ability to handle high-pressure operational challenges.
  • JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED
  • Experience in a senior operations role in banking or financial services
  • Experience in building or growing operations teams
  • Experience in business projections and program management
  • Demonstrated success in building operations teams for business partner channels
  • Experience in working with multiple internal and external stakeholders/ partners to build and launch solutions
  • Ability to work in a fast-paced, team-oriented environment
  • Strong and assertive communicator in speaking and writing
  • Strong understanding of BaaS B2B2C business models, financial products, and services
  • Familiarity with regulatory frameworks and compliance requirements in the financial services industry
  • Results-oriented mindset with the ability to work independently and manage multiple projects simultaneously
  • Strong analytical and problem-solving skills, with data-driven approach to decision-making.
  • Experienced in Agile and Customer Experience (CX) methodologies and practices
  • Strong work ethic, driven by intellectual curiosity
  • #J-18808-Ljbffr
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