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CX Ops Analyst: Workforce & Engagement
Job Description & How to Apply Below
Location: Daerah Khusus Ibukota Jakarta
Xendit is hiring a Customer Experience People Ops Analyst to build scalable people processes across the CX organization and regions.
You will own onboarding, knowledge management, scheduling, capacity planning, and engagement while partnering with CX leaders and cross‑functional teams to deliver exceptional customer experiences.
This role blends analytics, process improvement, and stakeholder management to strengthen team capability and ensure operations scale with business growth.
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