Senior Analyst, Sales Operations

Role Overview

The Senior Analyst, Sales Operations will design, govern, and optimize the regional lead‑to‑cash process across commercial products. The role is based fully on site in Jakarta and reports to the Regional Manager, Sales Operations System.

• Oversee and improve the end‑to‑end commercial lead‑to‑cash process across markets and products
• Improve adoption of AI‑powered sales tools to enhance pipeline visibility, lead prioritization, forecasting accuracy, and sales productivity
• Partner with Sales, Marketing, Finance, Product, and Tech teams to embed automation and experienced workflows into the commercial process
• Identify opportunities to use predictive analytics and AI insights to improve conversion rates, sales velocity, and revenue realization
• Design and implement governance frameworks, SOPs, and guides to standardize commercial best practices
• Translate commercial strategy into structured workflows supported by CRM and AI‑enabled systems
• Lead projects to remove friction in the sales cycle and improve operational efficiency
• Facilitate partner workshops to agree on process design, prioritization, and technology roadmap
• Be a central contact for sales process and sales tools transformation initiatives
• Provide leadership visibility on commercial performance metrics and process optimization opportunities
• Focus on commercial process and sales technology excellence

• 5+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or related roles
• Experience with commercial excellence metrics (pipeline management, conversion rates, quota attainment, forecasting, revenue tracking)
• Demonstrated senior partner working and lead agreement facilitation experience
• Ability to translate insights into action
• Experience working with CRM systems (e.g., Salesforce) and sales tools
• Excellent project management skills
• Experience leading regional or multi‑market projects
• Experience in digital advertising, marketplace, or technology‑driven businesses
• Salesforce or CRM certifications

• Term Life Insurance and comprehensive Medical Insurance
• Grab Flex – create a benefits package that suits your needs and aspirations
• Parental and Birthday leave, and Love‑all‑Serve‑all (LASA) volunteering leave
• Confidential Grabber Assistance Programme
• Flex Work arrangements such as differentiated hours

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.