Finance Operations Lead - Reconciliation

Durianpay was established in 2020 with a vision to build a modern business payments stack which helps improve customer as well as merchant experience in the region. Beyond payments, we aim to be a one stop solution for checkout, promos, reconciliation and many more.

We are seeking a Finance Operations Recon Lead to own our end-to-end reconciliation and settlement processes. You will execute and continuously improve daily, weekly, and monthly reconciliation protocols, monitor fund movements, and resolve unsettled transactions and disputes with payment partners within defined SLAs. Beyond day-to-day operations, you will support month-end close and audits, drive automation and process improvements, and lead and develop the reconciliation team — collaborating closely with internal and external stakeholders to keep our financial operations accurate and scalable.

• Own end to end reconciliation process
• Execute rigorous daily, weekly, and monthly reconciliation protocols
• Design and optimize the framework for daily, weekly, and monthly reconciliation protocols
• Lead end to end Cash Flow & Fund Movement Analysis to monitor the end-to-end lifecycle of fund movements
• Proactively troubleshoot unsettled or stuck transactions and initiate immediate escalation paths to technical or financial stakeholders to ensure resolution within defined Service Level Agreements
• Address anomalies and discrepancies per transaction using proper channel
• Translate historical transaction pattern and behaviors into beneficial information
• Provide transaction data needed from counter parties
• Support data for internal and external Audit
• Responsible for reconciliation report quality
• Oversee the end-to-end reconciliation process

• Conduct root cause analysis to investigate any transaction dispute
• First level escalation issue, main pic to ensure all dispute managed within reasonable time
• Liase with internal departments and external stakeholders to ensure smooth financial operations and resolve escalated issues

• Conduct rigorous validation of margin applications and service fee calculations to ensure that client billings reflect current contractual terms and negotiated discounts

• Provide Finance team with accurate transaction amount for financial month end closing

• Identify manual bottlenecks in the daily/weekly reconciliation cycles and lead the transition toward automated solutions
• Identify and drive process improvements to enhance efficiency, accuracy, and scalability of Finance Operations team
• Collaborate with cross-functional teams to streamline processes and implement best practices
• Drive recon automation and support documentation needed

• Reviewing Standard Operating Procedures (SOPs) for all reconciliation activities and ensure it is updated

• Identify inherent risks, put control to lower residual risk, and close reconciliation gap
• Implement and maintain robust financial controls and procedures to mitigate risk and ensure compliance

• Develop and execute the Finance Operations strategy in alignment with the company’s overall objectives
• Manage and develop recon team; performance management and capability planning
• Schedule on-call reconciliation team to support daily operational activity

• Bachelor's degree in Accounting, Finance, Economics, or a related field.
• 4+ years of experience in finance operations, reconciliation, or settlement, with at least 1–2 years in a lead or supervisory capacity.
• Experience in payments or financial technology company is strongly preferred.
• Strong command of reconciliation and settlement processes, fund-movement life cycles, and dispute management.
• Proven ability to interpret and reconcile large transaction datasets with accuracy.
• Advanced proficiency in Microsoft Excel; working knowledge of SQL for querying and reconciling large transaction datasets is strongly preferred.
• Familiarity with reconciliation tools, BI/data platforms, or scripting for automation is a plus.
• Strong analytical, problem-solving, and critical-thinking skills, with high attention to detail.
• Excellent communication and stakeholder-management skills, with business fluency in English and Bahasa Indonesia.
• Demonstrated leadership ability — managing, developing, and scheduling a team.
• Willing to work in day and night shifts if required by reconciliation on call cycles.