SME Relationship Manager

About the Company

Bank MAS, officially known as PT Bank Multiarta Sentosa Tbk, is an Indonesian commercial bank established in 1992 and headquartered in Jakarta. As part of the Wings Group ecosystem, Bank MAS provides a wide range of banking solutions for retail, SME, and corporate customers, including lending, transaction banking, digital banking, and treasury services. The bank continues to strengthen its digital capabilities through its “Bebas by Bank MAS” mobile banking platform while expanding its business banking and SME financing portfolio across Indonesia.

Responsible for acquiring new SME borrowers/customers through active sales activities (hunter role), developing business pipelines, identifying financing opportunities, and achieving lending and cross‑selling targets in line with the bank’s business strategy.

• Actively acquire new SME borrowers/customers to achieve business targets.
• Develop and expand business networks through canvassing, referrals, business communities, associations, and market databases.
• Identify customer needs for lending, cash management, trade finance, and other banking products.
• Conduct regular client visits to explore business opportunities and build long‑term relationships.
• Build, manage, and maintain a strong sales pipeline.
• Perform preliminary assessments on customer business feasibility and financing requirements.
• Collect and verify required credit documents in accordance with bank policies.
• Coordinate with credit analyst, legal, operations, and supporting units during the credit process until loan disbursement.
• Monitor portfolio quality and maintain healthy customer relationships.
• Achieve targets in lending, CASA, fee‑based income, and cross‑selling products.
• Ensure compliance with internal banking policies and regulatory requirements.

• Bachelor’s degree in any discipline; preferably in Finance, Accounting, Economics, or Business Management.
• Minimum 2–5 years of experience in Relationship Management, SME Banking, Commercial Banking, Business Banking, or banking sales roles.
• Proven experience in new customer/debtor acquisition (hunter role) is mandatory.
• Strong understanding of SME lending processes and banking products.
• Strong business networking and market penetration capabilities.
• Highly target‑oriented with strong sales drive.
• Excellent communication, negotiation, and presentation skills.
• Basic understanding of financial statement analysis and business assessment.
• Able to work independently as well as collaboratively within a team.
• High integrity and good understanding of banking compliance.

Placement:
Jakarta – Branch