Team Leader Desk Collection

Job Description

• Coordinate collection activities of unsecured products, manage flow rates to prevent accounts from flowing down to charge off and minimize net credit losses.
• Recruitment, training and performance management of the collection team to ensure good productivity.
• Process‑reengineering of collection processes to improve productivity.
• Capacity tracking, management and planning to ensure adequate collection resources for the section all the time.
• Manage and optimize collection cost.
• Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure.
• Track and evaluate the effectiveness of all collection strategies; design and conduct champion & challenger tests of all collection strategies.
• Prepare regular and customized, in‑depth reports and information summarizing various aspects of unit activities. Interpret important aspects of reports for management.

• Bachelor's degree.
• 5 years of working experience in Collection and 1-2 years of working experience as Desk Collection Supervisor/Lead.
• Strong understanding of collections activities and process.
• Sound people supervisory/managerial skills.
• Excellent problem‑solving skills.
• Advanced communication skills, both verbal and written.
• Adequate analytical skills and experience in developing collection reports to measure collection productivity/performance.
• Experience with collection strategy to achieve both short‑term and long‑term desirable result/portfolio quality.
• Microsoft Office skills.

Entry level

Contract

Other

Technology, Information and Internet