Location: Daerah Khusus Ibukota Jakarta
We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.
That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.
About the TeamThe Payments team at is responsible for delivering a seamless, secure, and efficient transaction experience for millions of travelers. We work closely with banks, fintech providers, payment gateways, and supply partners – airlines and hotels – to maintain a high payment success rate, move money reliably in both directions, and minimize fraud and cost. Our mission spans the full money lifecycle: payment acceptance (integrating new methods, improving transaction routing and authorization rates, streamlining checkout), payout and remittance to our partners (settlement, reconciliation, multi-currency, and cost optimization), and fraud prevention across both.
We take a strongly data-driven approach, analyzing authorization rates, transaction success, conversion (CVR), fraud loss, and settlement accuracy to refine our strategies and protect financial performance.
- Own the acceptance-to-payout product lifecycle end to end: card and alternative payment acceptance, payout and remittance to supply partners, and the fraud strategy that sits across both.
- Drive authorization success rate and payment cost optimization — improving approval rates, reducing decline leakage, and lowering payment cost as a percentage of GBV.
- Build and scale partner payout and remittance capabilities, including settlement flows, reconciliation, and multi-currency/FX cost management.
- Own fraud detection and risk mitigation strategy, balancing fraud loss against approval rates and managing chargeback and representment workflows using fraud decisioning tools.
- Optimize checkout flows, payment retries, and dynamic routing to improve CVR.
- Partner with engineering, risk, and finance to ship scalable, secure, and compliant solutions — driving alignment across these teams without relying on formal authority.
- Use data and market research to size opportunities, defend tradeoffs, and anticipate shifts in the payments landscape.
- Champion experimentation, A/B testing, and rigorous performance tracking to maximize transaction success and revenue impact.
- Maintain working relationships with banks, fintech providers, and payment partners, ensuring stays current with the evolving payment and regulatory environment.
- Mentor and coach junior product managers, fostering a culture of ownership, problem-solving, and innovation.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 5–7 years of product management experience, preferably in payments, payment gateways/PSPs, fintech, or online travel/e-commerce.
- Deep, hands‑on understanding of payment systems and transaction flows – card mechanics (BIN routing, authorization, scheme rules, interchange), settlement and reconciliation, and fraud prevention.
- Strong analytical skills: comfortable with SQL-level data analysis, A/B testing, and product experimentation to size impact and make decisions.
- A self-starter who operates independently with low oversight, identifies pain points, drives execution, and reliably closes the loop.
- Proven ability to influence and align cross-functional teams — engineering, risk, and finance in particular.
- Clear written communication: strong specs, PRDs, and async/doc-driven decision-making.
- Experience managing multiple stakeholders across banks, payment providers, and internal teams.
- Fluent using AI to optimize productivity.
- Willingness to work in a hybrid environment (3 days in-office, 2 days remote).
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