Job Description & How to Apply Below
Position Title: Consumer Bank Portfolio Excellence
Location: Jakarta, Indonesia
Duration: 1 year + Extension or Conversion to Permanent
Company: leading global payments and technology company
Employment Type: Contract extendable or converted to permanent (on-site)
Role OverviewWe are seeking a mid-level professional with strong expertise in credit card product and portfolio management to support a strategic initiative with a top-tier bank in Jakarta, Indonesia. The role focuses on driving credit card portfolio performance through activation, spend optimization, customer engagement, and attrition management using data-driven insights and targeted campaigns.
Key Responsibilities- Conduct portfolio analysis using both Mastercard and client datasets to derive actionable insights.
- Derive actionable insights to improve acquisition, activation, spend, engagement, and retention
- Support the design and execution of targeted customer campaigns in collaboration with marketing and data teams
- Monitor campaign effectiveness and recommend performance optimization actions
- Support development of project deliverables including dashboards, reports, and executive presentations
- Coordinate with client stakeholders and support weekly and bi-weekly governance cadence, including steering committee updates
- Minimum 5–7 years of experience in consumer banking
, particularly in credit card portfolio or product management
. - Proven experience working with Indonesian banks or financial institutions.
- Strong understanding of credit card lifecycle
, from customer acquisition and activation to retention and engagement. - Experience in campaign execution, performance marketing analysis, and portfolio optimization
- Effective communicator in both Bahasa Indonesia (native-level) and English (professional working proficiency).
- Previous experience in consulting
, project management
, or PMO roles is highly preferred. - Must be based in Jakarta and available for full-time, on-site work at the client’s location.
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