Officer Regulatory

Overview

Some careers shine brighter than others. If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non‑financial risk expertise, this team is where problems are solved, and careers are made.

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthening our control environment, and improving risk management.
• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.
• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

• Advise RMs/Branches/Internal Department for incomplete information or supporting/underlying documents both LLD and FX transaction before processing by Payment Ops.
• Check and verify supporting/underlying documents related with LLD transactions above USD 25,000 or equivalent for each transaction that will be processed by Payment Ops.
• Check and verify supporting/underlying documents related with purchase FCY that will be processed by Payment Ops.
• Put the correct LLD code for LLD transactions and LHBU code for purchase FCY in accordance with the purpose of payment and supporting/underlying documents.
• Check and verify supporting/underlying documents related to incoming IDR for Non‑Resident account for amount exceed USD 1 Mio per transaction.
• Balance all instructions against tracking system (RMS, IQA and PATRIC) on daily basis.
• Handle query from Branch/RM/Internal Department (via zoom/internal email) related with payment instructions.
• Monitor Payment Regulatory outstanding cases on email/RMS/IQA/PATRIC application and ensure that all cases solved and meet the SLA.
• Reallocate pending transactions from staff on leave among all members of the Payment Regulatory team and support Line Managers’ duties.

• At minimum 4 years of experience in Financial Industry in the area of Payment Operations for both Domestic and Cross‑border payments.
• Good knowledge in Payment Product.
• Good analytical skills.
• Detailed oriented and passionate about numbers.
• Good interpersonal & communication skills.
• Pro‑active, independent, and able to navigate complexity.
• Develop a strong risk culture within a team in order to have sustainable controls on risks.
• Handle issues and incident in timely manner and responsible to escalation to stakeholder in timely manner.

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law.

If you need any support or have any access requirements, we encourage you to inform us through email at  at the time of your application, so that we can support you through your recruitment journey.