Transaction Monitoring Job Jakarta area,Jakarta Barat Indonesia,Finance & Banking

Position: Transaction Monitoring Staff
Location: Jakarta Barat

Bachelor's degree (S1) in Information Systems, Informatics Engineering/Computer Science.
Fresh graduates are welcome to apply.
Candidates with 1 year of experience in Transaction Monitoring, Fraud Monitoring, Risk Management, Payment Operations, Compliance, Anti-Money Laundering/Counter Financing of Terrorism (AML/CFT), Fintech or Banking are preferred.
Able to speak English, both oral and written.
Can work under pressure.
Have a desire to learn new things.
Ability to work independently or with a group.
Have a strong and good attitude.

Skills Required

Good understanding of electronic payment transaction processes and workflows.
Basic knowledge of fraud detection principles and transaction monitoring.
Basic understanding of Anti-Money Laundering (AML) and Know Your Customer (KYC) principles.
Proficient in Microsoft Excel, including Pivot Tables, Lookup functions, filtering, and data analysis.
Familiarity with transaction and system monitoring dashboards.
Strong analytical and problem-solving skills with the ability to interpret data effectively.
High attention to detail, particularly in identifying transaction patterns and anomalies.

Preferred Knowledge

Good understanding of Payment Gateway services and payment processing workflows.
Knowledge of Virtual Account (VA), QRIS, and other electronic payment channels.
Familiarity with Chargeback and Dispute Management processes.
Understanding of Risk Scoring concepts and transaction risk assessment.
Knowledge of Merchant Monitoring processes to identify unusual activities, mitigate risks, and ensure compliance with operational and regulatory requirements.

The responsibilities covering

Monitor transaction traffic across all payment channels to ensure services operate normally.
Monitor transaction success rates, error rates, latency, and anomalies across all payment channels.
Coordinate with the Channel Partnership team, banks, and business partners through communication channels (e.g., Whats App, Microsoft Teams, email) during service disruptions or transaction issues.
Analyze error logs, application logs, and system logs to identify the root cause of incidents.
Escalate issues to the appropriate stakeholders, including Engineering, Infrastructure, Database Administration (DBA), Product, Partnership, and other relevant teams based on the analysis.
Perform payment channel switching or routing (e.g., Artajasa, Online, BI-FAST) in accordance with operational procedures to maintain service availability.
Conduct post-switch validation to ensure transaction services have returned to normal operation.
Document incidents, actions taken, timelines, and resolutions accurately and completely. Prepare daily and weekly reports on payment channel availability, incidents, and performance.
Participate in Root Cause Analysis (RCA) activities for major or high-impact incidents. Monitor alerts generated by monitoring tools (e.g., Zabbix, Grafana, Sentry) and take appropriate action in accordance with established Standard Operating Procedures (SOPs).
Coordinate with internal and external stakeholders throughout the incident management process until services are fully restored.

Working Conditions

Willing to work on a 24/7 shift schedule as required by operational needs.
Willing to work on weekends and public holidays in accordance with the operational schedule.
Able to work effectively in a fast-paced environment while managing high transaction volumes and meeting strict Service Level Agreement (SLA) targets.

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