Credit Loan Collection Manager - Global

Responsibilities

About the team

The Global Payment team of Byte Dance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on Byte Dance platforms including Tik Tok.

• 1. Team Management
  - Build and manage the collection team to ensure the efficient operation of the team. Regularly assess and optimize the team's talents.
  
  - Set team goals and work plans, monitor the work progress of team members, and provide necessary guidance and training.
• 2. Collection Strategy and Execution
  - Develop and implement effective collection operation strategies and processes to improve the recovery rate of collections.
  
  - Monitor the quality and effectiveness of the collection work, and adjust the collection strategies in a timely manner according to the actual situation.
• 3. Compliance Management
  - Ensure that the collection work complies with laws, regulations, and the company's compliance requirements. Conduct regular inspections and give early warnings to avoid complaints.
  
  - Conduct compliance training for team members to strengthen their compliance awareness.
• 4. Procurement and Management of Collection Agencies
  - Assist in procuring appropriate collection agencies and establishing a good cooperative relationship.
  
  - Conduct goal setting, performance tracking and evaluation of the collection agencies, and promptly solve the problems that arise in cooperation.
• 5. Data Analysis and Reporting
  - Collect and analyze collection data to provide a basis for the formulation and adjustment of collection strategies.
  
  - Write collection reports to report the progress and results of the collection work.
  
  This role will be based onsite at our office and will require a 5-day onsite work arrangement.

• - Bachelor's degree or above, majoring in finance, law, or related fields.
• - Have more than three years of work experience related to collections, with front-line collection operation experience.
• - Be familiar with the collection environment in the Southeast Asian market.
• - Possess good communication, coordination, and negotiation skills, and be able to effectively cooperate with different departments and institutions.
• - Have the ability to communicate in Bahasa Indonesian and English in order to communicate with vendors and stakeholders within the country.

• - 5 years and above work experience in collection in digital lending industry, with more than 2 years of management experience in a front-line collection team with more than 30 people.
• - Candidates with data analysis skills are preferred.

Inspiring creativity is at the core of Byte Dance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As Byte Dancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Byte Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Byte Dance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.