Daily Worker – Reservation Agent

Responsibilities

• Handle all room reservation enquiries to the required standard and maintain accurate and complete records of all reservations.
• Maximise revenue potential for the hotel through upselling and increasing length of stay.
• Ensure the telephone is answered before the third ring following the Novotel & Adagio telephone techniques at all times.
• Follow up the administration of reservations very thoroughly, making check‑in operations easier for the front desk team.
• Transform a request for information into a potential reservation as soon as there is an opportunity.
• Present the brand and Group's loyalty program (ALL) to the guests.
• Counter any objections with a suitable and structured sales argument; pass on any questions that cannot be answered to the superior.
• Handle reservations by applying the various step‑by‑step processes according to Novotel & Adagio standards.
• Enter reservation details precisely and correctly.
• Ensure that information is passed on to the concerned team members.
• Confirm the reservation; take care over written communications.
• Maintain an up‑to‑date knowledge of the hotel and local services.
• Report for duty punctually wearing the correct uniform and name tag.
• Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards.
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations, particularly policies and procedures relating to fire, hygiene, health and safety.
• Comply with local legislation as required.
• Respond to any changes in the department as dictated by the needs of the hotel.
• Attend training and meetings as and when required.

• Experience in Front Office, Reservations, or Sales, preferably in the hospitality industry.
• Professional telephone etiquette and strong written communication skills.
• Proficiency in Property Management Systems (e.g., Opera Cloud) and Microsoft Office applications.
• Flexible availability to work various shifts, including weekends and holidays.
• Detail‑oriented with the ability to multitask in a fast‑paced environment.
• Strong problem‑solving skills and ability to make decisions independently.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by prioritising qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.