Front Office Assistant Manager

To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary.

To ensure implementation of strict control of room keys and to assist in securing external guest accommodation overbooking situations.

Ensure public areas are clean and up to standard.

To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance.

Liaises and organises with Housekeeping Department that the established cleaning schedules for guests' in - house and arrivals are strictly adhered to.

Coordinates all Repair and Maintenance and reports maintenance job orders.

Understands rate structure and promotional rates available.

Ensures that all guest details are entered correctly in accordance with the principles of clean data.

To be aware of new market trends and service(s) offered by competitor hotels and the industry in general “be one step ahead “where appropriate.

To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

Indonesian Nationality with a degree in Hospitality or Business Management

Has minimum 2 (Two) years experience in a similar position, 5 (five) stars in International Hotel Chain.

Excellent English skills and guest service mindset.