Telemarketing Borrower Team Leader

Uraian Pekerjaan

• Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers
• Leads and monitors activities of Telesales Representatives to ensure effective performance.
• Support sales team and monitor the quality of phone calls and Customer communications.
• Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
• Trains staff on products and services (through formal training and one‑on‑one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
• Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

• Min 1 years of Telesales Leader Experience
• Experience hiring and developing a telesales team.
• Experience coordinating projects & campaigns across teams.
• Ability to multitask and execute in a fast‑paced, team‑oriented environment
• Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
• Strong problem solving skills and ability identify root causes
• Working knowledge of medium-large operations in fintech or bank call center