Key Account Manager, Equipment

Key Account Manager – New Equipment (Elevator Business)

Responsible for driving sales growth of elevator and escalator new installations by managing and developing strategic key accounts.

• Manage and develop assigned key accounts including major property developers, main contractors, consultants, and end‑users.
• Establish strong, long‑term relationships with senior decision‑makers and influencers.
• Act as the primary point of contact for strategic customers in the new equipment business.
• Identify and pursue new business opportunities within assigned key accounts.
• Develop account strategies to maximize market penetration and project pipeline.
• Drive sales activities from early project identification through contract negotiation and order intake.
• Achieve assigned sales targets (order intake, revenue, margin).
• Lead tender preparation and commercial negotiations in coordination with technical, engineering, and operations teams.
• Ensure accurate project costing, pricing strategy, and risk assessment.
• Support smooth handover from sales to project execution teams.
• Monitor market trends, competitor activity, and customer needs within the new equipment segment.
• Represent the company in customer meetings, industry events, and key negotiations.
• Collaborate with internal stakeholders (engineering, operations, finance, legal) to deliver customized solutions.
• Maintain accurate CRM data, sales pipeline forecasting, and key account plans.
• Ensure compliance with company policies, ethical standards, and safety requirements.
• Provide regular sales and market reports to management.

• New equipment order intake and revenue growth.
• Key account penetration and retention.
• Sales pipeline accuracy and conversion rate.
• Customer satisfaction and long‑term partnership development.

• Bachelor’s degree in Engineering, Business, or related field.
• Minimum 5–10 years of experience in B2B sales, preferably in elevators, vertical transportation, construction equipment, or building solutions.
• Proven experience managing key accounts and large‑scale construction projects.
• Strong negotiation, presentation, and stakeholder management skills.
• Good relations and wide networking with Developers, M/E Consultants, Architects and QS.

• Strong understanding of elevator / escalator solutions and construction project cycles.
• Commercial acumen with ability to manage complex tenders and contracts.
• Proficiency in CRM systems and MS Office.
• Excellent communication skills in English (local language proficiency is an advantage).

• Results‑driven and customer‑focused.
• Strategic thinker with strong execution capability.
• High integrity, resilience, and ability to work under pressure.
• Team‑oriented with a collaborative mindset.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at