Senior Associate Client Manager

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

The Senior Associate Client Manager is a developing subject matter expert. This is a quota bearing persona and is primarily responsible for managing and growing relationships within assigned client accounts. This is done by driving expansion and renewals across all solutions within assigned accounts.

This role possesses advanced planning skills to coordinate the interaction of a number of company role‑players in different geographies during the sales engagement.

• Manages and grows relationships to drive expansion and renewals across all solutions within assigned accounts in Global and Hyperscale market segment.
• Minimizes churn and maximizes retention as well as uncover opportunistic growth priorities in assigned accounts.
• Responsible for driving client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client.
• Engages with clients to address concerns and provide recommends possible solutions that can be delivery by the organization.
• Generates demand by assisting clients to identify current needs and engages clients through digital marketing channels.
• Builds enduring relationships and displays an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization.
• Effectively articulates how the company can add value through our services and solutions, with a focus on growth priority offerings.
• Influences and works closely with vendors to achieve required results.
• Uses company’s sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.
• Develops open and effective channels of communication in with each client, within the assigned account.
• Encourages revenue growth by inspiring clients to additional services.
• Becomes the reliable point of contact for clients that is required to establish a strong business relationship.
• Aims to achieve performance targets and exploits opportunities, whilst displaying notable client service orientation.
• Implements and/or aligns governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Monitors and controls financial governance and compliance to ensure the effective management of financial cost
• Experience in Hyperscale segment minimum 5 years.

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on company business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company’s portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills. The knowledge of the company’s offerings, client applications, use cases and market trends and the skill to apply them to individual…