Account Manager

As an Account Manager, you will serve as the primary point of contact for a portfolio of clients, ensuring their satisfaction, retention, and growth. You will work closely with clients to understand their needs, propose tailored cloud solutions, and act as their advocate within the company. This role requires excellent communication skills, a customer-centric mindset, and a deep understanding of cloud technologies.

Key responsibilities

Creating new opportunities by hunting new accounts to meet specified sales targets

Building and maintaining strong, long-term relationships with clients, acting as their trusted advisor for all cloud service needs

Understanding client requirements and recommending cloud services and solutions to meet their business objectives

Identifying upselling and cross-selling opportunities to maximize revenue from existing accounts

Ensuring client satisfaction and leading contract renewal discussions, minimizing churn

Working with teams (sales, technical, support, partners, and principals) to address client needs and ensure successful solution delivery

Staying informed about industry trends and competitor offerings to provide valuable insights to clients

Tracking account performance and providing regular updates to management on client activity, revenue forecasts, and growth opportunities

About you

Excellent communication and negotiation skills

Exceptional organizational skills with the ability to manage several projects simultaneously with a sense of urgency

3+ years of sales experience in related fields targeting IT and technology sectors, with trackable sales records

Experience in B2B sales and business development

Strong client-facing and presentation skills

Ability to prioritize and manage multiple tasks and projects simultaneously

Strong problem-solving and analytical skills

Bachelor's degree in Business Administration, Marketing, or related field

A strong understanding of cloud services and technology would be preferred but not required

Conversational-level proficiency in English is a plus