Field Service Representative; Early Talent - Gas Turbines

Field Service Representative (Early Talent - Gas Turbines)

Ideal for fresh engineering graduates or candidates with up to 2 years of experience, legally authorized to work in Indonesia without a company‑sponsored work pass.

Installs, maintains and troubleshoots equipment at the customer’s location using a set of tools, parts and technical diagrams. Customer service assignments include on‑site preventive maintenance, inspection service work, call‑out services and commissioning activities on turbo machinery and package systems.

• Use a variety of test equipment to diagnose and identify malfunctions and refer to schematics and manufacturers’ specifications that provide instructions on how to locate problems.
• Use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
• Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed.
• Perform routine installations and make adjustments to equipment as appropriate within normal procedures.

Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Provides a quality of service that customers describe as excellent.
• Resolves common customer problems.
• Responds to unexpected customer requests with a sense of urgency and positive action.
• Provides direct service to internal or external customers.
• Documents customer complaints in a timely manner.

Being proactive and committing to action on self‑identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.

• Describes opportunities for taking initiative in the organization.
• Cites examples of taking initiative in own personal or professional life.
• Identifies types of environments that motivate or de‑motivate initiative.
• Explains how initiative is critical to success.

Knowledge of approaches, tools and techniques for recognizing, anticipating and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem‑solving techniques used in own area.

Knowledge of machines used in power plants; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.

• Installs and maintains basic mechanical components and equipment.
• Generates regular maintenance reports to senior management.
• Repairs or replaces mechanical components based on diagnostic results.
• Assists in the optimization of preventive maintenance procedures.
• Performs mechanical testing activities for power supply machines.

Knowledge of mechanical equipment and preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.

• Explains common mechanical problems and associated solutions and preventive measures.
• Repairs or replaces mechanical components based on diagnostic results.
• Works with equipment providers or vendors to resolve mechanical problems and prevent their recurrence.
• Works with installation and maintenance of specific mechanical components and equipment.
• Describes procedures for the repair, replacement, and refurbishing of mechanical equipment and systems.

Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work‑related hazards.

• Promotes workplace safety among supervisors and workers; communicates safety rules and…