Field Service Engineer - Pyro & Grinding (South East Asia)
Join a Culture That Moves Fast — and Brings You With It
At Fuller Technologies, momentum isn’t a slogan — it’s how we work. For over 140 years, we’ve improved the systems that keep the cement industry running: optimizing processes, reducing friction, and elevating performance. That mindset shapes not only our solutions — but how we operate as a company.
When you join Fuller, you’re joining a team that supports your growth and values your contribution. Here, colleagues collaborate openly, leaders give you room to develop, and the environment is built on trust, inclusion, and continuous learning. You’ll find the stability of a global organization and the agility of one that’s actively expanding — a place where your career can accelerate alongside the business.
If you want to move forward with a company that brings its people with it — Fuller is where that happens.
About the role:
The Field Service Engineer is a senior technical field leader responsible for driving complex installation, commissioning, maintenance, and optimization activities across heavy industrial process systems, with a strong focus on the cement industry
.
Operating with a high degree of autonomy, this role serves as a trusted technical advisor to customers and internal stakeholders while directing multi-disciplinary field teams. The Senior Field Service Engineer combines deep mechanical and hydraulic expertise, specifically with heavy rotary and grinding equipment with site leadership, commercial awareness, and customer-facing problem-solving. This position plays a critical role in strengthening customer relationships, driving operational excellence during plant shutdowns, and generating service and spare parts business growth.
The position can be based out of any of the locations in South East Asia (SEA)- Jakarta, Bangkok, Manila .
Your responsibilities:
The individual must be able to execute each essential duty satisfactorily. Other duties and specific projects may be assigned at management's discretion.
Field Execution & Technical Leadership
- Complex System Execution: Lead field execution for complex installations, commissioning, shutdowns, and operational optimization projects across heavy industrial process environments.
- Team Supervision: Direct and coordinate multi-disciplinary field teams; oversee site deputation, shift scheduling, and team utilization to ensure safe, high-quality delivery.
- Equipment Mastery: Perform site inspection, installation, commissioning, and advanced troubleshooting on heavy machinery, specifically Kiln, Coolers, and Vertical Roller Mills (VRM).
- Precision Diagnostics: Execute advanced mechanical diagnostics, including Hot Kiln Alignment
, mechanical clearances, and root cause analysis (RCA) to maximize equipment availability and minimize downtime. - Turnkey Project Management: Plan and execute turnkey maintenance and installation projects from preparation through site acceptance testing (SAT).
- Hydraulic Troubleshooting: Apply practical hydraulic systems knowledge to diagnose and resolve hydraulic power unit (HPU) and actuator issues onsite.
Commercial, Documentation & Business Growth
- Service Business Development: Identify customer requirements during site visits to generate leads for spares, upgrades, refurbishments, and expanded service agreements.
- Commercial Documentation: Assist in preparing technical offers, scope proposals, and follow up to secure customer orders.
- Reporting & Governance: Produce site inspection reports, Minutes of Meetings (MOM), and formal customer presentations on time; ensure prompt submission of field expenses to facilitate timely client invoicing.
- Cross-Functional Partnering: Provide ongoing feedback to Sales, Engineering,…
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