Field Service Engineer; FSE Medical Device

We are seeking a highly skilled and responsible Field Service Engineer (FSE) to handle the Pre-installation and installation, maintenance, troubleshooting, and technical support of medical equipment.

The ideal candidate should have a strong background in electronics or biomedical engineering, be capable of providing professional on‑site service to hospitals and distributors, and ensure equipment performance stability and customer satisfaction.

Key Responsibilities

• Perform installation, calibration, preventive maintenance, and repair of medical devices in hospitals, laboratories, and clinics.
• Conduct performance testing, fault diagnosis, and troubleshooting to ensure equipment operates at optimal conditions.
• Provide on‑site user training and technical guidance for customers and distributors.
• Complete service reports, maintenance records, and technical documentation accurately and on time.
• Collaborate with Product and Sales teams to support product demonstrations and after‑sales activities.
• Manage spare parts inventory and ensure proper documentation of all service‑related operations.
• Maintain strong customer communication to ensure satisfaction and long‑term relationships.
• Participate in factory and company‑organized technical and product training sessions to enhance professional skills.
• Provide technical support for tenders, product installation projects, and commissioning.

Qualifications

• Bachelor’s degree or above in Electromedical field.
• Minimum 2–3 years of field service experience in the medical device industry (experience with IVD, imaging, ECG, EEG, or patient monitoring systems preferred).
• Solid understanding of electronic systems, diagnostic instruments, and hospital equipment infrastructure.
• Hands‑on experience in equipment calibration, testing, and preventive maintenance.
• Excellent troubleshooting and problem‑solving abilities.
• Strong communication skills and customer service mindset.
• Proficient in English and Bahasa Indonesia (spoken and written); ability to communicate in Chinese is an advantage.
• Willingness to travel frequently and work independently with minimal supervision.
• Training or internship experience with Chinese medical device manufacturers is preferred.