Service Representative - Power

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

As a Service Representative, you will be one of Schneider Electric's technical experts at customer sites. You will help customers maximize the safety, performance, reliability, and lifespan of their electrical installations through commissioning, preventive and corrective maintenance, troubleshooting, modernization, and emergency support.

You will work closely with customers, Services teams, and technical experts to resolve issues effectively and help ensure customer operations continue safely and efficiently.

• Perform preventive and corrective maintenance on electrical equipment and systems.
• Install, test, and commission low- and medium-voltage electrical equipment up to 36 kV, in line with product scope and authorization.
• Troubleshoot electrical equipment, identify root causes, and implement effective corrective actions.
• Conduct technical inspections, testing, adjustments, diagnostics, and functional checks.
• Carry out modernization, retrofit, and upgrade activities for installed electrical equipment.
• Respond to customer breakdowns and urgent technical issues when required.
• Complete safety preparation and risk assessment before starting work at customer sites.
• Execute field activities in accordance with Schneider Electric safety, quality, and environmental requirements and applicable Indonesian regulations.
• Prepare accurate service reports and technical documentation after each intervention.
• Maintain accurate work-order, service-activity, and customer installed-base information.
• Communicate technical findings, recommendations, and next steps clearly to customers.
• Coordinate with Services teams and technical experts when escalation or additional support is required.

• Minimum Diploma (D3) in Electrical Engineering, Electromechanical Engineering, Mechatronics, or a related technical discipline.
• Bachelor's degree (S1) in a relevant engineering discipline is an advantage.

• Hands-on experience in electrical maintenance, commissioning, troubleshooting, or field service in industrial, commercial, infrastructure, data center, utility, or similar environments.
• Exposure to LV/MV electrical distribution equipment, including switch gear, circuit breakers, protection systems, transformers, or related equipment, is preferred.
• Fresh graduates with strong hands-on technical capability may be considered for an entry-level position, depending on business needs.

• Strong understanding of electrical systems and safe working practices.
• Ability to read electrical drawings, schematics, and technical documentation.
• Strong troubleshooting, analytical, and problem-solving capability.
• Comfortable using digital tools for field-service documentation and reporting.
• Customer-focused with good communication and interpersonal skills.
• Able to work independently at customer sites and collaborate effectively with the wider Services team.
• Organized, disciplined, and able to prioritize multiple service activities.
• Able to remain effective when handling urgent customer or equipment issues.

• Fluent in spoken and written Bahasa Indonesia.
• Working proficiency in English for technical documentation, manuals, training, and communication with technical experts.
• Willing and able to travel frequently to customer sites across Indonesia.
• Willing to work outside normal business hours, including standby, emergency service, weekends, or public holidays when required.
• Willing to work in industrial and customer-site environments and comply with site-specific HSE requirements.
• A valid Indonesian driving license appropriate to the role's mobility requirements is preferred.
• Relevant electrical or HSE…