Senior Practice Assistant

Neurology Administrative Support

Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Department of Neurology:
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

• High school diploma or GED required.
• Associate or bachelor's degree preferred.
• Office experience 3-5 years is required.
• Previous experience in a customer service role is strongly preferred.
• Previous experience in a large, busy ambulatory practice setting is strongly preferred.
• Familiarity with medical terminology preferred.
• Previous experience with health insurance preferred.
• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

• Greet and check in patients for their Neurology appointments. Ensure that the patients have registered with the Hospital.
• Assist with the process of coordinating patient information in preparation for the appointment.
• Assist with the process of allocating physician exam rooms.
• Performs faxing and copying duties as required by the patient, practice, or physician.
• Ensures that all additional forms are completed by the patient before their scheduled visit.
• Check out patients, provide follow-up appointments, schedule ancillary testing, and obtain prior authorizations where applicable.
• Following Departmental and Practice procedures, answers incoming telephone lines, dispositions, and triages calls per Department and Practice standards.
• Performs scheduling functions to include initial patient appointments and follow-up appointments. Integrates waitlisted patients into the system. Works with multiple disciplines, both internal and external to the Hospital to book ancillary tests for patients.
• Performs billing functions to include working closely with PCP offices and patients, acquiring referrals, and as needed, prior authorizations before the scheduled visit.
• Assists with the process of Billing Customer Service and patient triage to appropriate sources for billing issues and ultimate resolution.
• Performs Co-pay Collection activities to be in line with Hospital standards.
• Confirms appointments for billing in a timely and efficient manner.
• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
• Provide routine and more complex administrative support such as typing memos and letters, answering telephones, and taking and distributing messages.
• Attends weekly division meetings, takes minutes, and distributes.
• Non-clinic calendar management for headache providers within the division; along with coordinating schedules within other…