Volunteer Coordinator

Volunteer Coordinator

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.

We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program.

Over the past 36 years, the agency has provided 15M+ free, scratch-made meals.

To support our mission, Community Servings works with dozens of volunteers each day to help prepare meals and participate in a variety of other activities which support our mission, all managed by the Volunteer Services department. This team is seeking a Volunteer Coordinator whose main role is to coordinate, train, and oversee the volunteers who work in our meal preparation spaces, community room, and occasionally offsite at special events.

This role will be one of three Coordinators—who share responsibilities across our locations to schedule groups, plan around seasonal trends in volunteering, and ensure all volunteers feel welcomed, supported, and heard when they connect with Community Servings or walk through our doors.

This position is based primarily at our Jamaica Plain facility. Occasional travel to our second site in Mansfield, MA, may be required.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Welcome volunteers and assign duties/tasks in collaboration with distribution center staff, this could include tasks that are not in the main distribution center workspace.
• Design and conduct daily volunteer orientations to volunteer groups and individual volunteers.
• Enforce sanitation and safety policies, including administering appropriate first aid, if needed
• Engage with volunteer groups from start to finish, answering questions, providing support, and taking photos.

• Recruit and retain individual and group volunteers by actively engaging in community events, fairs, and targeted marketing efforts.
• Represent Community Servings at community events in efforts to recruit new individual and group volunteers.
• Schedule and confirm individual and group volunteers and respond to volunteer inquiries in a timely manner for all Community Servings sites.
• Maintain and build relationships with our diverse base of volunteers from all backgrounds and with different abilities.
• Assist in the development of new, in-person, remote and virtual volunteer opportunities that are safe, fun and impactful for volunteers.
• Maintain effective communication among volunteers, staff and clients.
• Recruit volunteers for agency fundraisers and special events

• Work collaboratively with the Manager of Volunteer Services to manage a system of ongoing appreciation and recognition for volunteers.
• Identify and nurture leadership abilities in volunteers.

• Complete any necessary hours documentation that volunteers might need (DTA, community service, and other agency verification)
• Maintain accurate volunteer data and assist the Manager of Volunteer Services in agency volunteer reporting efforts.
• Complete incident reporting documentation for volunteers, as needed.
• Other duties as assigned by the Director of Programs and the Manager of Volunteer Services

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience working with large groups, delegating tasks, and public speaking
• Experience working with Salesforce preferred
• Nonprofit experience preferred
• Ability to speak multiple languages a plus

Education/Experience

• Minimum of a Bachelor's degree or at least 3 years' experience in the area of volunteer or project management or equivalent combination of education and experience.

Supervisory Responsibilities

None

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the office work environment is usually quiet to moderate

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the…