Assistant, Program, Industry & Trades Training, Part-time, Temporary

Full Time / Part Time

The Program Assistant provides administrative and clerical support for the Industry and Trades Training department, including customized training, open enrollment, and self‑supporting courses. Primary responsibilities include serving as a point‑of‑contact for training clients, coordinating scheduling of adjunct instructors, managing course materials, and assisting with payroll, hiring contracts, auditing, and reporting. The position reports to the Director of Industry & Trades Training.

• Provide customer service and training support for Industry and Trades Training programs via email, phone, and in‑person inquiries.
• Assist with follow‑up and response to client requests for training.
• Support departmental activities including relationship building with local businesses, developing sales leads, identifying training opportunities, and assisting with budget planning and analysis.
• Assist in determining training needs and developing training plans.
• Support marketing efforts by flyer distribution, website updates, and outreach activities.
• Provide information to students, faculty, and community partners regarding course offerings and registration procedures.
• Perform general clerical duties such as data processing, filing, and copying.
• Prepare and deliver course packets, contracts, and other documents as requested.
• Assist with completing monthly payroll and preparing files for auditing.
• Maintain confidentiality and professional demeanor in all communications.
• Employ excellent communication and customer service skills.
• Demonstrate and model the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility, and teamwork.
• Accommodate a high volume of calls and inquiries.
• Provide detailed documentation for state reporting and implementation.
• Coordinate and communicate with students, faculty, staff, and administrators.
• Deal with frequent interruptions.

• Associate’s Degree in Business Administration, Office Management, or related field from an institutionally accredited college/university.

• Bachelor’s Degree in Business Administration, Office Management, or related field from an institutionally accredited college/university.

• Two years of related administrative experience.
• Thorough knowledge of office practices, procedures, and equipment, including basic accounting practices to track budget and expenditures.
• Proficiency in Microsoft Office products and experience using word processing, spreadsheet and presentation development, and database software applications.
• Experience coordinating a complex process that involves tracking, scheduling, and policy application.
• Experience in client management skills.

• Greater than two years of related administrative experience with a proven record of progressively responsible experience in administrative functions.
• Experience in a business training environment.
• Experience working in an academic setting.

• Knowledge of privacy regulations.
• Skill in utilizing general office equipment and Microsoft Office products.
• Ability to effectively manage varied responsibilities and adhere to deadlines.
• Ability to multi‑task and maintain attention to detail.
• Ability to work with diverse client populations.

• Business dress.
• Perform all other duties as assigned by supervisor.
• Travel to other campuses and off‑campus class sites and locations.
• Work flexible schedule as required.

• Ethics
• Safety / Shooter on Campus
• Personal Information Protection Training (PIP)
• Anti-Discrimination / Harassment & Title IX
• Other training may be required as determined applicable.

• Primarily sitting.
• Environmental hazard(s):