CO EMEA Management Assistance

Job Description

Annual base salary range:
zł69,600.00 - zł
. Individual pay will be based on various factors such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

Job Purpose:

Provide management assistance to the GM of Customer Ops EMEA and GM Mobility Digital GM. Position based in Krakow. The role involves collaborating with leadership team members across different countries and coordinating with multiple global stakeholders.

This role reports to GM Customer Operations Europe/Middle East/Africa (EMEA) and is key to supporting members of the EMEA and Customer Operations Leadership Team.

• Agenda Management – full management of schedule/diary/calendar, scheduling a variety of meeting styles for attendees in multiple time zones, booking facilities when necessary, preparing content and coordinating outcomes.
• Travel Arrangements – coordinating end‑to‑end travel for GM CO EMEA, including visa/passport applications, booking flights, arranging transfers, hotel reservations, office arrangements, face‑to‑face sessions, producing itineraries and travel risk assessments, and liaising with local staff.
• General Office Management – assisting in the preparation of documents, reports and presentation materials, organising building access for external visitors and visiting staff, and greeting and escorting visitors while ensuring HSSE policy compliance.
• Day‑to‑Day Activities – supporting GM‑1s (Customer Ops EMEA LT) on an ad‑hoc basis for pre‑reads, reports, posts, phone calls, and messaging, with a solid understanding of facilities and technology to guide and troubleshoot managers.

• Ability to work with minimal supervision and be a self‑starter.
• Ability to work in a fast‑paced environment and cope with last‑minute changes.
• Strong written and verbal English language skills.
• Strong interpersonal, administrative and organisational skills with strong attention to detail and a focus on delivering high‑quality work.
• Effective communication, proactive engagement, and a customer‑obsessed mindset.
• Experience in organising meetings and events and working with third‑party service providers.
• Data privacy and confidentiality handling of sensitive materials and coordination of Reward & Recognition awards.
• Exposure to a corporate/global environment and ability to manage highly sensitive situations with diplomacy and tact.
• Interface with senior stakeholders internal and external to Shell.
• Working to a global calendar with solid understanding of time‑zone challenges when scheduling meetings.
• Good grasp of day‑to‑day IT technology, including MS Word, PowerPoint, Excel, Outlook, SharePoint, Mobile Connect, Skype, and Webcasts.
• Ability to work independently, set priorities, manage workload, and display initiative, flexibility, efficiency, tact, and diplomacy at all times.
• Excellent interpersonal skills both face‑to‑face and on the phone, with the ability to multitask and manage conflicting priorities while maintaining a positive attitude.
• Ability to communicate and establish positive relationships at all levels, think beyond the task, and learn and understand latest Shell technologies and IT ways of working.
• Understanding of processes for booking and using meeting facilities in various international locations.
• Language:
  English required.

Shell is an Equal Opportunity Employer.