Process Intelligence Manager, GBS

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Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine:
Reckitt's Global Business Services (GBS).

Fuelled by a culture of positive energy and co‑creativity - while learning together - One Reckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast‑paced, purposeful team, constantly seeking to optimise our processes, leverage cutting‑edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back‑office function;

we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission.

The Process Intelligence Manager drives data‑driven transparency and performance improvement across GBS processes globally. The role uses process modelling, mining, and analytics to identify inefficiencies, generate insights, and support transformation initiatives.

Working closely with Global Process Owners, Operations, IT, and Transformation teams, the role helps improve efficiency, compliance, and customer outcomes across end‑to‑end processes.

• Define and drive the Process Intelligence strategy and roadmap aligned with enterprise transformation goals.
• Use process modelling, mining, and analytics to identify inefficiencies, bottlenecks, and improvement opportunities across core processes (e.g., O2C, S2P, R2R, H2R, P2F).
• Translate complex data into clear insights, dashboards, and executive‑level recommendations.
• Lead, coach, and develop process intelligence specialists.
• Support transformation programs with process discovery, current‑ and future‑state modelling, and data‑driven validation of improvements.
• Partner with business and automation teams to prioritise improvement initiatives and enable automation opportunities (RPA, AI, workflow).
• Monitor process KPIs, track benefits, and embed continuous improvement practices.
• Collaborate with IT and vendors to ensure data quality, governance, and effective use of process intelligence tools.

• Proven experience in process improvement, analytics, or transformation roles.
• Strong understanding of end‑to‑end business processes and data analytics.
• Ability to translate complex data into actionable insights and business value.
• Experience working in global or GBS environments.
• Excellent stakeholder management, communication, and problem‑solving skills.
• Experience with process intelligence tools (e.g., Celonis, SAP Signavio, Visio, ARIS, Blueworks) would be a big plus
• Certifications in Lean Six Sigma, Agile, Process Mining, or Analytics would be a plus.

• Process Improvement Expertise
• Business & Process Acumen
• Strategic Thinking
• Stakeholder Collaboration
• Leadership & Team Development
• Process Intelligence Tools

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short‑term incentives to recognise, appreciate and reward…