AI Commercial Strategy & Operations Manager

• Full-time
• Job Location:
  
  Hybrid

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #Make Your Moment  so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The AI Commercial Strategy & Operations Manager is a mid-senior level role within the AI Business Unit Commercial function, reporting directly to the Strategic Growth Operations Lead. The role provides hands-on support across pricing strategy, deal execution, sales enablement and commercial operations for the full AI product portfolio - including Industrial Intelligence, IFS Loops and Nexus Black.

This role is designed around three core mandates:

• Act as commercial business partner to IFS sellers, advising on competitive and compliant commercial constructs to ensure IFS wins more deals and realizes pricing in line with targets

• Equip sellers with the tools, collateral and knowledge to sell AI products effectively

• Own and execute defined commercial initiatives - from pricing analysis and CPQ configuration to competitive intelligence and enablement materials

Success in this role is measured across 5 criteria:

• The sales organization’s ability to execute deals with AI products, either as standalone deals or bundled into IFS’ wider product portfolio

• Release and operationalization of commercial frameworks to support our team’s ability to grow the AI business at scale

• The enablement program and rigour for our sales team to be able to operate the commercial standards in the field

• Ability to collaborate with sellers and coach them on strategic deals to create compelling commercial constructs that win deals while safeguard IFS’ revenue and margin targets

• Ability to independently manage assigned work streams and projects to deadline

Essential duties and accountabilities

The AI Commercial Strategy & Operations Manager has the following responsibilities:

Pricing & Packaging Support

• Support the design and maintenance of pricing and packaging across the AI portfolio, including managing the commercial launch of new capabilities / features

• Analyze pricing performance and trends to inform pricing decisions, including discount analysis, willingness to pay assessments, price dispersion by segments, etc…

• Maintain and update product packaging documentation, SKU structures and tiering frameworks

• Support pricing governance by tracking approval workflows and ensuring compliance with commercial policy

Sale…