ITero Business Operations Intern

iTero Business Operations Intern

Department: Customer Support

Employment Type: Full Time

Location: EMEA-Poland

Compensation: zł64,800 - zł72,000 / year

Align Technology creates technology that empowers people and drives innovation in the orthodontic industry. The iTero Business Operations Intern supports purchase contract verification, order entry, services order management, returns and sales orders, credit requests, and customer master data for the iTero business line.

General duties include purchase contract verification, order entry, services order management, returns and sales orders coordination, credit request handling, and customer master data maintenance.

• Ensure orders are processed effectively according to SLAs.
• Manage order backlog.
• Verify purchase contracts and purchase orders.
• Enter sales orders in SAP and other systems for new products, RMAs, and ongoing services.
• Ensure customer master data for iTero customers is accurate in CRM and ERP systems.
• Maintain departmental SOPs and WIs up to date and ensure adherence.
• Comply with all safety policies, practices, and procedures.
• Report all unsafe activities to superior and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.
• Other duties may be assigned.

• Graduate or university student (preferred).
• Strong written and verbal English communication skills (at least B2 level) and ability to work in a team environment.
• Proficient in written and verbal communication via tickets, emails, and phone.
• Detail oriented, quick learner, well organized with great time management skills.
• Familiarity with MS Office tools.

• Employment contract.
• Benefits such as Luxmed private healthcare, Multisport card, and private insurance.