Lead, Supplemental Transformation

Position: Lead, Supplemental Benefits Transformation
## Lead, Supplemental Benefits Transformation Apply:
Remote New York:
Remote Kentucky:
Full time:
Posted Today:
R-431055#
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** About Humana  Humana is a Fortune 60, publicly traded health benefits company with a long-standing reputation for innovation and transformation. As one of the nation’s largest health benefits organizations, Humana is committed to delivering consumer-focused health solutions that drive positive outcomes for members and communities.
About the Team  The Supplemental Benefits team delivers and oversees some of the most visible and valued benefits that Humana’s Medicare Advantage members receive. These benefits extend beyond traditional medical coverage and include dental, vision, hearing, over-the-counter health and wellness products, fitness, transportation, meals, in-home support, connectivity, and other services that help members maintain their health, independence, and quality of life.
We design, launch, and manage a diverse portfolio of supplemental benefits reaching millions of members. Our work sits at the intersection of product strategy, regulatory compliance, vendor partnership, data and analytics, operational execution, and member experience.
This is a team where the work is unusually tangible and high impact. The decisions made here can influence whether a member can access dental care, obtain needed hearing support, get to a medical appointment, remain safely and independently at home, or stay connected to their care team. We partner with leaders across the enterprise and with external organizations that deliver these benefits at scale.
As the portfolio grows in size, complexity, and regulatory importance, the team is building the shared capabilities needed to manage it consistently and effectively. That includes robust analytics, standardized reporting, repeatable vendor implementation, stronger performance governance, and disciplined operating processes that improve accountability, execution, and the member experience.

The Lead, Supplemental Benefits Transformation will help design and build the capabilities that allow Humana’s supplemental benefits portfolio to operate effectively at scale, while also leading complex, high-priority initiatives that require coordination across benefits, vendors, and enterprise functions.  Working across benefit teams, enterprise partners, and external vendors, this role will translate new regulatory and operational requirements into clear scope, business requirements, implementation plans, ownership, milestones, and decisions.

The Lead will bring structure and momentum to complex initiatives while improving how the organization implements vendors, measures performance, conducts quarterly business reviews, manages operational readiness, and resolves systemic process issues.  This is a hands-on transformation and execution role with ownership of meaningful outcomes and tangible deliverables, including business requirements, implementation plans, operating playbooks, vendor performance frameworks, and process improvements.

The Lead will assume end-to-end leadership for assigned cross-portfolio initiatives and convert lessons from those efforts into repeatable capabilities for the broader organization.  
** Key Responsibilities
** Lead Cross-Portfolio Transformation
* Lead high-priority initiatives spanning multiple supplemental benefits, vendors, or enterprise functions, including efforts driven by new regulatory, reporting, compliance, or operational requirements
* Translate complex or ambiguous requirements into clear scope, business requirements, work plans, deliverables, ownership, milestones, dependencies, and decisions
* Coordinate execution across benefit owners, Compliance, Technology, Digital, Marketing, Claims, Operations, Finance, vendors, and other enterprise partners
* Serve as a central point of integration for assigned initiatives, maintaining visibility into progress, risks, unresolved decisions, and downstream impacts
* Surface cross-portfolio risks, competing priorities, and opportunities, and translate them into clear recommendations for leaders and benefit owners  Build Scalable Capabilities
* Design and implement shared capabilities that improve the consistency, speed, control, and quality of supplemental benefit operations
* Create a repeatable vendor implementation framework covering requirements, accountability, milestones, testing, readiness, launch, and post-launch stabilization
* Develop practical…