Customer Service Specialist

Location: Town of Poland

## Customer Service Specialist Bewerbenremote type:
Hybridelocations:
Strzelintime type:
Full time posted on:
Heute ausgeschriebenjob requisition :
R48588

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.

This is an excellent opportunity for someone with customer support, supply chain, or order management experience who enjoys problem-solving, working with customers, and collaborating across international teams.## About the Role As a Customer Support Analyst, you will play a key role in delivering excellent customer service and operational support. You will manage customer interactions, support manual order handling in SAP, coordinate delivery timelines, and help resolve technical and shipment-related inquiries.

You will work closely with customer support, technical support, and shipment support teams to ensure smooth communication and customer satisfaction.##

Key Responsibilities
* Manage and process manual customer orders in SAP
* Respond to customer inquiries via phone and email in a timely and professional manner
* Support customers with order status, lead times, delivery updates, and shipment coordination
* Assist with technical customer support and issue resolution
* Collaborate with cross-functional teams to solve customer and operational issues
* Troubleshoot and escalate more complex cases when needed
* Maintain accurate customer records and documentation
* Build strong customer relationships and ensure high service quality
* Identify opportunities for process and service improvements##

What We Are Looking For
* A few years of experience in customer support, supply chain, order management, or a similar field
* Fluent English and Polish (written and spoken) – mandatory
* Experience working with customers and managing customer relationships
* SAP knowledge is highly beneficial
* Strong communication and problem-solving skills
* Ability to work collaboratively in a team environment
* Customer-focused mindset with a proactive approach##

What We Offer
* 12-month contract with an international and purpose-driven company
* Hybrid working model  + First 3 months: full-time office presence in Strzelin  + Afterwards: hybrid work arrangement
* Opportunity to work in a global environment with cross-functional teams
* Professional development and learning opportunities
* Supportive and collaborative workplace culture## Additional Information We are ideally looking for someone who can join the team in July.

Please submit your application in English.
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